RETURN / REFUND POLICY

Returns/Replacements

Scheid Family Wines guarantees the quality of our products. Your satisfaction is our highest priority. We will replace any bottle of wine that is damaged or flawed that was purchased through our website. Wines purchased through retailers must be returned to them. Please DO NOT send your purchase back to the manufacturer.

Damaged in Shipment

If you receive your wine and it has been damaged during shipment, please email us at Contact@scheidfamilywines.com within 3 days of receiving the shipment. Include a description of the damages and include pictures of the damaged box and bottles. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced and will cover shipping.

Quality Issue with Order

If there is a quality issue, please let us know by emailing us at Contact@scheidfamilywines.com, please give us your order number and contact information and tell us what the problem is, and we will send you a new replacement bottle. Additionally, pictures of the bottle and the specific issue are helpful for us to determine what the problem is.

CONTACT INFORMATION

Questions should be sent to us at Contact@scheidfamilywines.com