SHIPPING POLICY

All orders are processed at, and shipped from, Wine Country Connect, 21775 8th St. East, Sonoma, CA 95476. Please note that Company may not be able to ship wine to certain states. Due to changing direct-shipping laws and regulations, the list of states that we ship to may change at any time. The Company will arrange for shipment on behalf of the buyer, to an address specified by the buyer, if Company in its sole discretion believes that such shipment will not subject us to the risk of any sort of legal action or other harm. The Site will not allow you to place an order if we cannot legally ship to you. If you live in a state where the direct shipment of wine by us may violate the law, we will contact you to discuss shipping options, which may include the provision of an alternative shipping address in a state where the direct shipment of wines to consumers is permitted or storage of the wines at an acceptable third-party storage facility.

Please be aware, during certain winter or summer months, shipment of your order may be delayed due to extreme temperatures until ideal weather and shipping conditions resume. It is our top priority to ensure your wine arrives safely. When the summer or winter shipping policies are in effect, all shipments will be limited to 2-day transit. Within 2-day zones, shipments will be sent via UPS Ground. Outside 2-day zones, shipments will be upgraded to 2nd Day Air. Shipments will only go out Monday – Wednesday. Please note that when your wine order is picked up by the common carrier for delivery, the wine becomes your responsibility.

We will notify you by email when your wines are ready to be shipped. An adult signature will be required for the delivery of alcoholic beverages. To ensure prompt and successful deliveries of your wines, please ensure that an adult 21 years of age or older will be present and available to sign for your shipment. If no one will be at home to accept delivery, we recommend using a business address for shipping or arranging with your shipper to hold your shipment at their location for pickup. We will not be held responsible for any shipment delays (or wine damaged as a result of such delays) caused by erroneous information provided by the customer at the time of ordering or by the failure of an adult to be present for signature at the time the wines are delivered.

You agree that you are not purchasing wine from Company to ship to another state or resell.

Please contact contact@scheidfamilywines.com with any questions or concerns you may have regarding our shipping policies.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy.